HotDoc: Customer Success Manager

Melbourne, Victoria, Australia · Operations


HotDoc is a healthtech startup based in Melbourne. We help people to manage their personal health and relationship with their doctor through web-based technology. We're passionate about building products that have real impact and improve the lives of patients, as well as delivering services that improve the sustainability of Australian healthcare.

About You:

You’re an energised, enthusiastic Account Manager/Customer Success Manager. With a Customer first mindset, you will do whatever is needed to make our Customers succeed and relish reaching outcomes in which you drive value for Customers and Business alike

You are tenacious, focussed and well-organised, with strong technical orientation and proven experience in driving value for Customers through reaching and exceeding specific commercial and end customer outcomes.

You are proactive by nature and go above and beyond to delight your customers and in so doing create lasting customer relationships. You thrive on situations in which you can apply your critical thinking and decision making skills in a fast paced environment.

Major Responsibilities

Key Skills and Attributes

Desired Skills

In return you’ll get:

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